Frequently Asked Questions
1. How to deal with product defects?
Before shipment, we inspect carefully to ensure the product is perfect. We provide a two-year warranty for your peace of mind.
2. Can you offer OEM & ODM services?
Yes, we accept both OEM and ODM orders. Please inform us of your specific requirements for customization.
3. What are the MOQ requirements?
MOQ varies by category: Furniture hardware (5000pcs), Construction hardware (1000pcs), Fasteners (1 ton), and Protective products (1000pcs).
4. What are the available modes of transportation?
We ship by sea, air, and express (DHL, FedEx, UPS, TNT, EMS). You can also specify your preferred mode of transportation.
5. What are the accepted payment terms?
We accept T/T, L/C, Western Union, and PayPal. Other payment methods can be negotiated.
6. Can you provide free samples?
Yes, we can offer free samples. While the customer pays the initial freight, the sample freight fee will be refunded after your first formal order.
Jefort Hardware
